Edit and add entries

Last update:
25/7/2026
API
app
Web
Before you start

To create new entries or change existing entries, you need a login. This is important so that we can understand your changes and provide you with optimal support when needed.

note

If you've never created an entry before and feel uncertain, you can switch to the test environment. You can find out how to do this in the “Getting Started” guide.

Professional tip

You can correct your information yourself in the app at any time. If you have major problems, contact us at support@ginto.guide so that we can roll back the wrongly entered changes.

That's what you'll find in this guide:

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Frequently asked questions
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Frequently asked questions

Can I create a survey with Ginto based on building or space plans?

In principle yes, but on-site recording is clearly preferable to recording according to plans. This is not only more fun, but also makes sense, as the local situation often deviates from plans. For example, not all furnishings are visible on the plans. In addition, important information, such as the height of the control elements in the lift, can only be found on detailed drawings. In addition, it is likely to be a challenge for most people to interpret construction plans correctly. The incidence of errors when recording on the basis of plans is therefore comparatively high.

Is it possible to add comments using an empty text box?

Yes, but only if the information cannot already be entered via Ginto’s standard form. Ginto aims to record accessibility information objectively and in a standardised manner. This allows accessibility to be calculated automatically, eliminating the need for subjective assessments. You can leave a comment under ‘Further information’ in four languages.

When should I create an entry and when should I create an area within a listing?

There is no conclusive answer to this question.

In the case of a theatre building with several halls, a restaurant and cloakrooms, it definitely makes sense to create an overall entry with areas and sub-areas. Because here, it is important for users to know whether the building can be entered at all and how to get from the individual rooms to the cloakroom or the restaurant.

However, in the case of a hotel complex with several independent restaurants in different buildings, it may be useful to record them individually. However, if the restaurant is an integral part of the hotel, it should be included as an area of the hotel. In principle, a separate entry should be created for each company that is marketed separately.

Why isn't my location shown when I try to add it?

If you want to add a new entry, Ginto automatically suggests locations in your area that match the text you entered in the search field. The suggestions are based on entries in the maps on OpenStreetMap. It may happen that Ginto does not make a suitable suggestion, for example if the spelling is different or the location is not entered in OpenStreetMap. In this case, simply click on the “Create an entry” button at the bottom of the screen. This allows you to create a completely new entry.

How can I measure the slope?

The easiest way is to install a water level app. On the iPhone, the spirit level can be used in the “tape measure” app. This app is installed on the iPhone by default. If the app shows the slope in degrees, it must be converted into a percentage. There are various free online calculators for this purpose. Without a spirit level, the slope can be calculated as a percentage by dividing the difference in height by the horizontal distance and multiplying the result by 100.

Can I edit images in Ginto?

Ginto deliberately dispenses with extensive image processing functions. Use a separate photo editing app and then load the images from the gallery to the right place in Ginto. Images can be deleted individually via the three dots, each shown at the top right).

I have completed all required fields, why is my entry still shown as incomplete?

The completeness of an entry can be checked directly in the app. The yellow fields and dots below the entry masks show you which information is still required to achieve the set level of detail. Ginto offers three levels of detail to enable both simple and detailed entry.

Do I also have to record moving objects?

Moving objects such as trash cans should be ignored and not captured. They could be somewhere else the next time they visit.

Can I copy information?

Recurring route elements, such as stairs or lifts, can be entered once and then reused for multiple routes. This function is available for entries with a detail level of 2 or higher. The detail level can be adjusted in the overview of an entry. For more information, see Reuse path elements.

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