Fred Tschanz Hotels focus on transparency
The Fred Tschanz Group focuses on transparency: With the help of Ginto, it can now provide its customers with detailed information on the accessibility of their hotels. A small gesture with a big impact.
Self-recognition creates awareness
Book a hotel room, meet for a quick coffee, choose a restaurant: A seemingly simple task involves a lot of research for people with disabilities. Are the doors wide enough? Is there a lift to the toilet in the basement? How high is the threshold? Not all restaurants make this information visible on their websites. And “barrier-free access” does not mean the same for all people. How different the needs of the guests are was explained to the team of Fred Tschanz consciously when they entered their businesses with Ginto.
“This awareness raising is an important part of Ginto,” says Julian Heeb, who developed the platform and the associated app. “Anyone can download Ginto as an app and enter locations or add information, whether for their own shop or their favorite café. Thanks to this crowdsourcing approach, the app remains up to date and also promotes understanding of the everyday lives of those affected.”
“We have measured virtually all areas of our businesses and documented them with photos, from the bed height in the rooms to the wheeled height of the tables on the terrace. For historical reasons, our buildings are not optimally accessible; space is sometimes scarce even for strollers. However, this recording made it clear to us how important it is to communicate this information transparently in order to make it easier for guests with mobility disabilities to participate in social life.”
The OK:GO initiative ensures visibility
The Swiss Tourism Association (STV) is also committed to greater inclusion. Michelle Keusch is responsible for implementing the OK:GO initiative, which helps Swiss tourism providers collect and publish information about the accessibility of their offers. “For people with mobility restrictions, information on accessibility plays just as important a role in travel planning as opening times,” says Project Manager Sustainability. “On the one hand, we offer support for recording with Ginto, and on the other hand, we award participating companies with the OK:GO label. I am very pleased that Fred Tschanz as a Swisstainable company is now part of our initiative.”
Lyrics: Fred Hotels
